Festive opening hours

For customers who require boiler maintenance or a repair over the festive period, please find below our opening hours.

UK

Tel: 0844 391 0999 option 2

Monday 19th December 2016 8:15am – 5:00pm
Tuesday 20th December 2016 8:15am – 5:00pm
Wednesday 21st December 2016 8:15am – 5:00pm
Thursday 22nd December 2016 8:15am – 5:00pm
Friday 23rd December 2016 8:15am – 5:00pm
Saturday 24th December 2016 8:00am – 12:00pm
Sunday 25th December 2016 Closed
Monday 26th December 2016 Closed
Tuesday 27th December 2016 Closed
Wednesday 28th December 2016 8:15am – 5:00pm
Thursday 29th December 2016 8:15am – 5:00pm
Friday 30th December 2016 8:15am – 5:00pm
Saturday 31st December 2016 8:00am – 12:00pm
Sunday 1st January 2017 Closed
Monday 2nd January 2017 Closed
Tuesday 3rd January 2017 8:15am – 5:00pm

Ireland

Tel: 05677 55055

Monday 19th December 2016 8:30am – 5:00pm
Tuesday 20th December 2016 8:30am – 5:00pm
Wednesday 21st December 2016 8:30am – 5:00pm
Thursday 22nd December 2016 8:30am – 5:00pm
Friday 23rd December 2016 8:30am – 4:00pm
Saturday 24th December 2016 Closed
Sunday 25th December 2016 Closed
Monday 26th December 2016 Closed
Tuesday 27th December 2016 Closed
Wednesday 28th December 2016 Closed (but engineer on call)
Thursday 29th December 2016 8:30am – 5:00pm
Friday 30th December 2016 8:30am – 4:00pm
Saturday 31st December 2016 Closed (but engineer on call)
Sunday 1st January 2017 Closed
Monday 2nd January 2017 Closed
Tuesday 3rd January 2017 8:30am – 5:00pm

Before calling you may want to carry out some basic checks to before logging a call with us:

  • Check that you have an electricity supply to your appliance and the power switch is on
  • If you have a pre-pay gas/electric meter, check that there is sufficient credit left
  • If possible check that your mains gas is turned on
  • Check that your mains water supply is on
  • Check any boiler controls/programmers/thermostats are on and if battery operated the batteries are not flat
  • If your problem relates to one water outlet, we advise that you contact your local plumber first to check the pipework
  • If it has been snowing please click here for guidance on common winter related enquiries

If you have checked all of the above and everything is in order, please have the following information to hand so that we can handle your request efficiently

  •  Have you got hot water?
  • Have you got central heating?
  • Is there any visible damage to the flue outlet?
  • Boiler Model Name
  • Boiler Serial Number