Customer Care
Vokèra boilers have one of the highest boiler reliability statistics in the market running at approximately 99%. If your boiler does require attention, our professional and fully trained customer care team are on hand.
Our customer care centre is open between 8.15am - 5pm Monday – Friday and Saturday 8am - 12pm. You can contact them via telephone on: 0844 391 0999 option 2 or email: service@vokera.co.uk
To ensure your query is handled efficiently our trained customer care advisors follow our customer care procedures.
Vokèra Customer Care Procedures
- During your call you will be asked to provide some basic information regarding the serial number, model name and location of your appliance.
- We always undertake basic checks with you, as sometimes we can resolve queries over the phone.
- If we are unable to resolve your query over the phone we will arrange for an engineer to visit. If your boiler is outside its warranty period an engineer visit is chargeable, for details on fixed price repair plans and extended warranty options click here >>
- If for any reason you are not satisfied that we have adhered to our customer care procedures, we request details in writing, please send to: Customer Relations, Vokèra Ltd, Stubs Beck Lane, Cleckheaton, Bradford, BD19 4TT or email: custrelations@vokera.co.uk
Vokèra Customer Care Policy
- To provide our customers with a friendly service
- To work effectively to resolve your query
- To keep you informed
Our customer care procedure and policy ensure a seamless service resulting in over 95% of our customers being extremely satisfied with the service they receive from our team. During extreme conditions our team can sometimes experience three times the usual workload and we prioritise those customers that are most vulnerable with total heating and hot water loss.