Repair Plans

Vokèra repair plans help to prevent unexpected repair bills with a fixed price that includes parts and labour. Should you require an appointment, we suggest that you check the following beforehand as you may not need an appointment from Vokèra:

+ Check that you have an electricity supply to your appliance and the power switch is on
+ If you have a pre-pay gas/electric meter, check that there is sufficient credit left
+ If possible check that your mains gas is turned on
+ Check that your mains water supply is on
+ Check any boiler controls/programmers/thermostats are on and if battery operated the batteries are not flat
+ If your problem relates to one water outlet, we advise that you contact your local plumber first to check the pipework

If you have checked all of the above and everything is in order, please have the following information to hand so that we can handle your request efficiently:

+ Have you got hot water?
+ Have you got central heating?
+ Is there any visible damage to the flue outlet?
+ Boiler Model Name
+ Boiler Serial Number

To book an appointment call our customer care team on: 0844 391 0999 option 2 between 8.15am - 5pm Monday – Friday or Saturday 8am - 12pm
If a Vokèra engineer or appointed agent attends your Vokèra boiler and the fault is not due to a boiler fault, you will incur a charge. We kindly ask you to carry out the checks above before requesting an appointment.

Vokèra Fixed Price Repair Plan

If your boiler requires a repair, we offer a fixed price, no matter how big the problem. The fixed price repair includes parts and labour and is available in most areas of UK, our customer care team will advise upon calling. Click here for Terms & Conditions >>

Vokèra Fixed Price Repair + 1 Year Warranty

If your boiler has just broken down we can repair it and cover you for a further year against a breakdown. You can spread this cost over twelve months for your convenience. Available in UK only. Terms and conditions apply.

Other Vokèra Boiler Maintenance Plans

Service Plan

A Vokèra annual service plan ensures that your Vokèra appliance receives an annual service and safety check.
Read more here >>

Extended Warranty Plan

Vokèra offers a standard 2 year warranty plan on all Vokèra boilers.
Read more here >>

Important safety precautions should you smell gas

DO NOT…
Do not smoke or strike matches
Do not operate electrical appliances
Do not turn electrical switches on or off
DO…
Do extinguish any naked flames
Do open doors and windows
Do evacuate the building and keep people away from the affected area
Do turn off the gas at the mains
Do telephone the national gas emergency service on 0800 111999