Fixed Price Repair Plans
Vokèra repair plans help to prevent unexpected repair bills with a fixed price repair that includes callout, labour and parts. (covers all callout & labour charges plus parts up to a value of £450 inc vat) Call 0844 391 0999 option 2 for more details.
If you are experiencing a problem with your appliance, we ask that you follow the simple initial checks below before logging a call with us:
+ Check that you have an electricity supply to your appliance and the power switch is on
+ If you have a pre-pay gas/electric meter, check that there is sufficient credit left
+ If possible check that your mains gas is turned on
+ Check that your mains water supply is on
+ Check any boiler controls/programmers/thermostats are on and if battery operated the batteries are not flatIf you have checked all of the above and everything is in order, please have the following information to hand so that we can handle your request efficiently:
+ Have you got hot water?
+ Have you got central heating?
+ Is there any visible damage to the flue outlet?
+ Boiler Model Name
+ Boiler Serial Number
To book an appointment call our customer care team on: 0844 391 0999 option 2 between 8.15am - 5pm Monday – Friday or Saturday 8am - 12pm
If a Vokèra engineer or appointed agent attends your Vokèra boiler and the fault is not due to a boiler fault, you will incur an inspection fee. We kindly ask you to carry out the checks above before requesting an appointment.
Vokèra Fixed Price Repair Plan
If your boiler requires a repair, we offer a fixed price repair. The fixed price repair includes parts and labour and is available in most areas of UK (covers all callout & labour charges plus parts up to a value of £450 inc vat), our customer care team will advise upon calling. Terms and Conditions apply.
Vokèra Fixed Price Repair + 1 Year Extended Warranty Plan
If your boiler has just broken down we can repair it and cover you for a further year against a breakdown. You can spread this cost over twelve months for your convenience. Available in UK only. Terms and Conditions apply.
Other Vokèra Boiler Maintenance Plans
Annual Service Plan
A Vokèra annual service plan ensures that your Vokèra appliance receives an annual service and safety check.
Read more here >>
Extended Warranty Plan
Vokèra offers a standard 2 year warranty plan on all Vokèra boilers.
Read more here >>
Important safety precautions should you smell gas
DO NOT…
Do not smoke or strike matches
Do not operate electrical appliances
Do not turn electrical switches on or off
DO…
Do extinguish any naked flames
Do open doors and windows
Do evacuate the building and keep people away from the affected area
Do turn off the gas at the mains
Do telephone the national gas emergency service on 0800 111999
