Unfortunately, not. The volume of product registrations being made every day within Affinity means that we are unable to register installations over the phone or by email.
Affinity has been designed to make things easy for the installer, with one simple product registration using either the app or the website, giving you three things automatically:
1. Gas Safe notification for FREE
2. Warranty registration – documents are created and sent to the
3. Automatic reward – any award earned by you (Affinity points or non-points
rewards) is automatically allocated to your account where applicable
From time to time you may experience delays when registering a product using the app that are beyond our control (E.g. mobile network running slowly, our interface with Gas Safe and/or device issues). If this happens repeatedly, please just go to the Affinity website, either on your mobile device or on a desktop PC and complete your registration there.