Customer Service – 01274 866100

vokera-service-van

If a Vokèra boiler does require attention, our professional and fully trained customer care team can help.

Our Customer Care Centre in the UK is open Monday – Friday, 8.15am – 5pm and Saturday 8am – 12pm.
You can contact them via telephone on: 01274 866100 or email: service@vokera.co.uk.

In Ireland our Customer Care Centre is open Monday – Friday 8.30am – 5.00pm.
You can contact them via telephone on: +353 56 775 5055

To ensure calls are handled efficiently our trained customer care advisors follow our customer care procedures.

Vokèra Customer Care Procedures

  • Upon calling you are asked some basic information regarding the serial number, model name and location of the appliance
  • We always undertake basic checks with you, as sometimes we can resolve queries over the phone
  • If we are unable to resolve your query over the phone we arrange for an engineer to visit. If the boiler is outside its warranty period an engineer visit is chargeable, for details on fixed price repair plans and extended warranty options click here
  • If for any reason you are not satisfied that we have adhered to our customer care procedures, we request details in writing, please send to: Customer Relations, Vokèra Ltd, Stubs Beck Lane, Cleckheaton, Bradford, BD19 4TT or email: custrelations@vokera.co.uk

Vokèra Customer Care Policy

  • To provide our customers with a friendly service
  • To work effectively to resolve your query
  • To keep you informed

Our customer care procedure and policy ensure a seamless service resulting in over 95% of our customers being extremely satisfied with the service they receive from our team. During extreme conditions our team can sometimes experience 3 times the usual workload and we prioritise those customers that are most vulnerable with total heating and hot water loss.

 Bank Holiday Closures

Please note that the UK Customer Care Centre will be closed on the following Bank Holidays:

  • 14th April 2017
  • 17th April 2017
  • 1st May 2017
  • 29th May 2017
  • 28th August 2017
  • 25th December 2017
  • 26th December 2017