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Customer Care

If a Vokèra boiler does require attention, our professional and fully trained customer care team can help.

Our Customer Care Centre is open Monday to Friday from 8:15 am until 4:45 pm and Saturday from 8 am until 11:45 am.
You can contact them via telephone on: 0344 391 0999 or email [email protected].

Whilst every Vokèra heating appliance is designed and manufactured for long lasting reliability, if a minor fault does occur there are some simple checks you can safely carry out that could resolve the problem without having to call an engineer. However, please note that the following advice is just a basic guide. If your boiler still is not working after these checks, you should contact us to book a service call. And, if you smell gas, call the Gas Emergency Services immediately.

FAQ

Q. My central heating / hot water has stopped working, what should I do?
Check there is gas to the boiler.
Check there is electricity to the boiler.
Check there is sufficient water pressure.
Check the boiler controls are in the correct position and switched on.
Q. Why is my boiler not lighting?
If you use a token/card type meter check the meter has enough credit.
Check if there has been a disruption to the gas supply.
Check the gas tap is turned to the correct position.
Q. Why is water being discharged from the boiler via the outside pipe?
The water pressure to your boiler may be too high. It should be set at about 1 Bar and never higher than 1.5 Bar.
Q. What could be the cause of continuing drops in water pressure?
This may indicate a water leak. If you cannot see water coming from the boiler the leak may be along the system, such as in the pipework or radiators. In this case, you will need to contact the installer of the system or your local Gas Safe engineer as Vokèra engineers repair boilers only.
Q. My central heating won’t come on after being turned off during the summer, what should I do?
Check the electricity supply is turned on to the boiler.
Check the boiler is switched on at the wall.
Check the fuse hasn’t blown in the plug.
Check the boiler timer or room thermostat are turned on.
Check the control time settings haven’t been disrupted by the seasonal time change. If necessary, refer to the user manual for advice on adjustment.

Send A Message

    Fixed Price
    Repair

    If you are looking for a one-off repair for your Vokèra boiler, we offer a convenient fixed price repair service that includes the call-out, labour, and any required parts (Terms and Conditions apply). Simply click below to submit your contact request, and our customer care team will be in touch to assist you promptly.

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    Repair & Care
    Maintenance Plan

    Repair & Care is a maintenance & support plan for your broken-down boiler, providing a one-off repair, then ongoing maintenance and support for your boiler and controls. It is provided by Domestic & General Services Limited. If you have taken out a Repair & Care plan, you have a no fix no fee promise.

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