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Servicing & Repairs

Vokèra offers fixed price repair, Repair & Care maintenance plan and annual servicing. For more information, call 01274 866100 or email service@vokera.co.uk.

Coronavirus (Covid-19)

As the circumstances surrounding coronavirus (Covid-19) continue to evolve, we wish to keep you updated on what we are doing to protect the health and safety of our customers, employees and service partners. As such, we are revising our policy in relation to contact with end customers as follows:

As a precautionary measure, to help prevent the spread of the coronavirus, we are asking all customers, whether you or anyone else in the property the engineer will be visiting is currently in isolation (even if they have no symptoms)?

Unfortunately, if the answer is ‘Yes’, we are unable to arrange a visit at this point in time. Please contact us as soon as the isolation period ends.

We would also request that if you or anyone else in the property is in a ‘high-risk category’ from the effects of coronavirus, as a precautionary measure you take all steps necessary to avoid prolonged contact with the visiting engineer.

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Fixed Price
Repair

If your boiler requires a repair, we offer a fixed price repair which includes call out, labour and parts (Terms and Conditions apply).

Repair & Care
Maintenance Plan

Repair & Care is a maintenance & support plan for your broken-down boiler, providing a one-off repair, then ongoing maintenance and support for your boiler and controls. It is provided by Domestic & General Services Limited. If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert engineer can’t fix the initial fault or if the boiler is beyond economic repair, you’ll get a full refund of any monies paid up until that point – no questions asked.

Annual
Services

An annual service ensures your boiler is working safely and efficiently. What does an annual service include?