Although the majority of flueing systems for modern domestic condensing boilers can be relatively straightforward, there will always be some installations that require greater flexibility in siting and sizing. Eric Brawley, Technical Co-Ordinator at Vokèra by Riello tackles the topic of non-standard flueing.

Planning and positioning
A correctly specified and fitted flue is an essential element of a safe and efficient condensing boiler installation. The planning and positioning of the flue is key to keeping people safe from potentially harmful gases and Boiler Flue Regulations are in place to ensure installations meet strict health and safety standards. While most of the flueing requirements that Gas Safe Registered installers encounter on a day-to-day basis will be pretty standard, we believe it is important to be ready and able to deal with more unusual situations should they arise. It is for this reason that we run comprehensive courses covering all aspects of Vokèra boiler installation and commissioning, including flueing, and offer an extensive range of flue variants for all our domestic boilers. Indeed, some of the longest runs possible in the industry are permissible with our flue accessories in both horizontal and vertical options.

Managing pluming
There are, of course, some key considerations when siting any flue for a condensing boiler. Mitigating the possible nuisance of pluming is just one of these considerations. BS5440-1, which covers the flueing and ventilation of gas appliances, specifies the minimum clearances for flue terminal locations to prevent a plume of condensate causing an issue for neighbouring properties or public spaces. As well as the nuisance factor, plumes of water vapour may also cause damp patches on surfaces near the flue terminal. In addition to compliant siting of the flue, installers could also consider using a plume diversion kit, or designing a longer flue to help manage pluming.

Length matters
A non-standard flue will often relate to the length. For example, a longer run may be required when relocating an existing boiler, or where a standard flue isn’t practical for the preferred siting of a new boiler. Installers should always check the maximum overall length against the boiler model they are planning to use as they do vary. For most domestic condensing boilers a standard flue is a 100/60mm concentric. Flue extension lengths are generally available for this type of flue but usually up to a maximum of around 2 metres. Larger concentric flue systems of 125/80mm are also offered by most manufacturers and some may be extended but, again, only up to a maximum of about 2 metres.

For installations that require greater lengths a twin parallel flue system may be available. On some Vokèra models this type of flue can be up to 50 metres on each of the air duct and flue duct, which should cover most requirements. When using our twin pipe systems installers are advised to terminate them with a collector box and a single horizontal or vertical 125mm OD terminal or a two port terminal gate.

Adequate support
Whatever type of flue system is selected it must be adequately supported throughout its length. For flues concealed within a void access must be provided (300 x 300mm) within 700mm of every joint (although this is not necessary with a flexible flue in a constructional chimney). Details of requirements relating to flues in voids were published in a 2019 Gas Safe Register Technical Bulletin and refer to properties, most likely flats or apartments, which have a room sealed, fan assisted boiler with a flue which is concealed behind a ceiling or wall. As the flue removes potentially harmful fumes from the boiler it needs to be accessible for inspection by a Gas Safe Registered engineer, either as part of the annual safety check or in the event of a problem with the heating system.

Rear flueing
For some situations, a rear flue option can offer a versatile alternative to a standard top flue. Where space is at a premium, for example, running the flue directly from the rear of the boiler will keep the overall installation footprint to a minimum. This type of flue can also increase siting flexibility for practical and aesthetic purposes. The direct rear flue option for Vokèra boilers is telescopic and can be cut to 320mm minimum and is adjustable between 600mm and 825mm maximum for optimum versatility.

Verification requests
Following the 2019 Gas Safe Register Bulletin regarding verification that an unusual flue installation complies with the manufacturer’s instructions, Vokèra’s Technical Team has been receiving regular confirmation requests on installations. In order to provide verification we simply ask the attending engineer to supply some photographs of the installation, together with the project address and dimensions. If it has been installed correctly, we will keep a record of the communication from the engineer so no one is in doubt that it is compliant.

Be safe, not sorry
Correct flueing is a critical aspect of a condensing boiler installation with health and safety implications that shouldn’t be underestimated. As such, flueing should be given careful consideration on every installation, regardless of whether it’s a standard system or a more complex design. That’s why at Vokèra we advise installers to always check the boiler manufacturer’s instructions and to seek expert advice if they are in any doubt, because it is better to be safe than sorry.



Love it or hate it, social media is now an integral part of everyday life for many people. Neil Mattock, Marketing Director at Vokèra by Riello, looks at how social networking can also be good for business.

Streamlining communication
Although it may have started out as a communication tool for sharing photos, opinions and events, social media today is used for much more than just social interaction. The popular networking sites, such as Facebook and Twitter, can also be powerful business tools that make it faster and easier than ever before to communicate with customers, suppliers and manufacturers. Companies can talk directly to existing and potential clients via these online platforms and respond more quickly to enquiries, helping to improve their customer service levels. Indeed, social media interaction with heating installers is now part of the daily routine for Vokèra’s Technical Support Team. Industry forums provide an ideal way for us to communicate with installers and we are often able to answer their queries without them having to even pick up a phone. That’s not to say that actually meeting and talking to your customers is no longer important because it is. However, using social media to get an ‘instant’ answer to a question can often be a real boon for a busy installer.

Be selective
From our experience at Vokèra it pays to be selective when using this technology for business, whether you are an installer looking to set up your own business page or profile on social media, or simply following your preferred suppliers. By following the companies you deal with on a regular basis you’ll get instant access to news about their latest promotions, product developments, and any professional training or trade events you may be interested in attending. As well as news updates, these sites are a great place to hear what people are saying and to join in conversations about issues that affect our industry. Vokèra is active on Twitter, Facebook and LinkedIn and we find the interaction with our followers is invaluable in understanding what is important to them. They can communicate their feedback to us in ‘real time’ and send messages directly to key members of our team. Our social media accounts also offer easy access to associated groups including Vokèra BeSMART controls.

Industry forums
Industry forums are another popular form of social networking for the heating industry. These sites may be open to the public or restricted to members-only and have strict rules to encourage positive and respectful online behaviour. The ‘Gas Chat’ group on Facebook, for example, has over 12,000 members and gas heating engineers can chat online with their peers about issues that affect their working lives. They provide a virtual meeting place to share experiences and advice, which many find very useful. In addition, installers can use social media to stay on top of industry news, such as regulatory changes, by following relevant industry bodies and organisations, and then sharing this information with their own followers.

Customer engagement
Many installers also have their own social media accounts to promote their business and generate leads. As already mentioned, social media is all about communication and engagement, so it is important to get the right mix of business and personal messages to connect and build quality relationships with your target audience. Also, it is worth noting that the most commonly-shared content on social media is an image. By including a picture with your posts, possibly a recently completed installation, you can share your successes and significantly increase your chances of getting a follower to share the post with their network, and so on. In fact, there are a few well-known installers who have built a huge number of followers through their strong social media presence and become influencers in our industry.

Although social media sometimes gets a bad press it has clearly helped streamline communication and networking in business and so could be described as the new ‘word of mouth’. If it is used effectively, politely and for genuine communication, social media can be a really valuable platform for a new or existing business, helping to generate new leads, boost brand awareness, share knowledge and build quality relationships with customers.

Follow Vokèra on: Facebook | Twitter | LinkedIn


Vokèra is looking for professionally qualified service agents to join its UK service network. Applicants must be Gas Safe registered, have their own transport (with full, clean driving licence) and public liability insurance. As well as these core requirements, agents should have a strong work ethic and a polite and professional manner when dealing with our customers.

Successful businesses will work on a subcontract basis, servicing and repairing a range of Vokèra domestic appliances to the highest quality and safety standards. You will work as an Independent Contractor providing labour services in a non-exclusive engagement. Service agents are free to engage their businesses with others.

If you think you’ve got what it takes to become one of our service agents and want to find out more, please send your contact details and a summary of your qualifications and experience to: [email protected].



A skills shortage in the heating and plumbing sector continues to be a cause for concern, so what’s the solution? Margaret Jovanovski, training coordinator at Vokèra by Riello explains how industry manufacturers can help fill the skills gap by offering professional training for the installers of today and tomorrow.

Keeping up to date
The heating sector is constantly evolving as it strives to find more energy efficient ways to provide heating and hot water in our homes. Keeping up to date with advancing technologies, new working practices and changing legislation can be a challenge for a busy Gas Safe Registered/RGII engineer, whether they are a sole trader or part of a local authority team or contracting company. That’s why at Vokèra we believe technical training should always focus on making an installer’s life easier and give them the knowledge and skills they need to enable simple and hassle free repairs and installs. Courses that cover new installation procedures and best practice, for example, can deliver real value and business benefits by helping save time and money on site.

Learning about new industry regulations is another important aspect of training because installers need to understand how any changes in legislation affect the way they work. Also, since the new Boiler Plus initiative came into force in England in April 2018, even greater responsibility has been placed on the installer’s shoulders, so education is key to ensure compliance.

Training partnerships
In addition to training for individual installers, heating appliance manufacturers can also assist colleges, councils and housing associations with high quality training for their students and staff. Vokèra has established more than a dozen partnerships with education facilities that offer plumbing and heating courses, providing them with equipment and other resources for their training departments. And this support has now been extended to allow other colleges to send their students for courses at our well-equipped training centres. To further develop these relationships, we visit councils and colleges on a regular basis to discuss their needs and, in the case of colleges, to find out how we can contribute to creating the next generation of highly skilled heating engineers.

Project support
As an example of these partnerships in action, we recently donated one of our high efficiency evolve gas condensing combi boilers to a community project in Scotland. The boiler is being installed by East Ayrshire Council’s heating and plumbing apprentices, enabling them to gain valuable hands-on experience under professional supervision. A longstanding partner, the Council has been installing Vokèra boilers in its housing stock for about 15 years. As well as contributing a brand new combi boiler for the project, Vokèra is providing the apprentices with commissioning support and training on site by one of its highly qualified technical team.

Finding the right course
As heating products and technology have advanced, training courses have become more wide-ranging and now need to cover the latest electronic controls, for example, and renewable energy solutions. With so much choice we believe it is important to ask installers a few key questions before recommending the most appropriate course, such as how long have you been in business; are you looking for something practical; or are you interested in learning about a specific sector or application. From our experience, given the continuing emphasis on energy efficiency, it’s not surprising that courses focusing on solutions to maximise energy savings for their customers are particularly popular with installers.
Sharing knowledge

Of course, many heating installers now look to one of the many social media sites aimed at heating professionals for advice on a technical issue or maybe a compliance query. Apart from providing an opportunity to share knowledge with other installers, industry forums like Gas Chat on Facebook also provide an ideal platform for manufacturers like Vokèra to communicate with customers and answer their queries.

Few would argue that professional training is key to increasing skills and productivity and assuring the future for the UK heating industry and its workforce. We believe heating manufacturers have a vital part to play in helping to make training more accessible and relevant. Investing in courses for current and future installers will ensure they have the knowledge and experience they need to fit the latest products effectively and safely and to stay ahead of the game.



Vokèra by Riello donated one of its technologically advanced combi boilers for a local Scout Group building project in Scotland. The high-efficiency Vokèra evolve 36C (36kW) gas condensing combi will be installed by East Ayrshire Council’s heating and plumbing apprentices, giving them valuable hands-on experience under professional supervision, all while assisting a worthwhile community programme. Vokèra will also provide commissioning support to the apprentices and on-site training by one of its highly-qualified technical teams. Vokèra, through its parent company Riello Group, is a part of Carrier, a leading global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies.

“Vokèra is one of our most valued and trusted partners when it comes to providing reliable new and replacement boilers for our social housing tenants,” said Barrie Mclatchie, project officer for East Ayrshire Council. “We install around 850 of their appliances every year and their support and training are always excellent. We believe their efforts will have lasting community benefits and ensure the viability of a building that combines warmth and efficiency for this important local youth facility.”

According to Apprenticeship Statistics for England* there were 23,000 apprentices in the Construction, Planning and Built Environment sector in 2017/18. The Scout Hall project reflects Vokèra’s commitment to supporting local community initiatives and helping to create the next generation of highly skilled heating engineers by offering professional training and support.

“In addition to training for individual installers, we also assist colleges, councils and housing associations with high-quality training for their students and staff,” said Neil Mattock, marketing director for Vokèra. “We have established more than a dozen affiliations with education facilities that offer plumbing and heating courses, providing them equipment and other resources for their training departments. And this support has now been extended to allow other colleges to send their students for courses at our well-equipped training centres.”

The Vokèra evolve 36C gas condensing combi boiler will be at the heart of a complete new heating system for the Scout Hall and will be connected to approximately 10 radiators. Offering warmth, comfort, energy efficiency and superb performance, the evolve 36C is ideally suited to meet the building’s heating and hot water demands.

*Apprenticeship Statistics: England: February 2019: House of Commons Library research service.




Some might say that heating installers have never had it so good with the wide range of products from which to select and assemble a system that meets or even exceeds their customers’ needs and wants (or disappoints). David Iszchak, Technical Trainer at Vokèra by Riello looks at the basics of boiler efficiency in keeping homeowners comfortably warm at an affordable cost.

If the average homeowner does any research when considering a new boiler then it will probably be restricted to information from a brand they’ve heard of or whatever turns up on an internet search. They may often be more attracted by the presentation of a product, or the appearance of a control than the capability or potential of the appliance, or just as importantly, the appliance and control combined. Achieving comfort with energy efficiency at low cost is generally what most homeowners desire, but how are these three desires reconciled in a real world installation?

Certification efficiencies
Boiler efficiency is hard to assess as ‘test bench’ figures may not be representative of how a boiler will actually work in a property. Steady state test bed operation at two flow and return temperatures (80-60°C and 50-30°C) allow manufacturers to extrapolate test efficiencies of over 100% which, if the case is warm, the flue is warm, or there is water vapour at the terminal, could be mislead. These figures are steady state testing on certified test rigs and heating systems simply do not work in that way. The thermal performance of properties will also differ greatly depending on factors such as location and lifestyle: weather patterns are not consistent; occupation patterns vary, as do heat gains from solar, cooking and electrical appliances.

Reality Bites: The closest a real world system is likely to get to steady state testing is to be operated continuously at temperatures that do not allow the boiler to cycle on/off. For the majority of the heating season the maximum output of the boiler is not required (this is certainly the case with a combination boiler) so good modulation between maximum and minimum output to the heating system is important. Generally speaking, 1:5 is thought of as a minimum and a higher turndown ratio will improve matters if it does not entail too much additional cost or complication. So, keeping the boiler on longer seems to suggest this might bring the boiler closer to certification efficiencies, but at what cost? Running longer does not necessarily mean more fuel will be used as a boiler with a wide modulation range will be able to match output to the varying load of the property. However, during low load operation heat is still lost from the appliance through the flue. If the boiler cannot modulate down to meet the load then it will cycle off and on however if cyclical losses are low continual losses through the flue may exceed pre and post purge inefficiencies and standby losses. Range rating the boiler heating output to the likely maximum requirement of the property, particularly with combination boilers, is a simple way to reduce cyclical losses and boiler firing cycles.

Squaring the circle
Is there any way the boiler efficiency can be improved further? Well, yes there is, because we know condensing boiler efficiency is better with some heat exchangers if operated at lower temperatures to encourage harvesting of latent heat. This will require the type of control that can adjust the boiler flow temperature in line with system demand rather than simply turning the appliance on or off and operating up to a preset maximum temperature. Here the control is being integrated with the appliance and we introduce what I call a system efficiency which adds to the appliance efficiency. If the heating control adjusts the boiler in order it runs cooler and at condensing temperatures more often than the boiler efficiency will improve but will the efficiency gain be eroded by prolonged run time losses?

Advise responsibly
Whatever the type of boiler or control, comfort is the primary objective for most households but acceptable levels of comfort differ. Also, whilst an end-user’s preference may be 23⁰C if their budget only covers heating the house to 19⁰C then how can that circle be squared? It is often quoted that a 1⁰C reduction of the space heating setpoint is the equivalent of 8% saving in fuel for heating. If this is to be believed then a 3⁰C reduction should equate to a 24% reduction in the fuel cost –really? Almost a quarter?

Perhaps the most important thing to remember is that the homeowner is the one paying the fuel bill not the installer so any advice or claims on energy savings must be given responsibly. I know this may come under the heading of ‘stating the obvious’ to the reader of a trade magazine however, to use a phrase from the education sector, it’s also what’s known as ‘reinforcement.’ Sometimes the object of the exercise becomes hidden behind an avalanche of marketing information trumpeting worst to best case scenarios when that is rarely the case the installer is faced with. The object of the exercise is customer satisfaction with an installation and running cost they can afford that will win the installer the work and retain the customer; the homeowner is not a test bed for the latest marketed technological advance.

Finally, it is important not to lose sight of the absolute basics when it comes to optimising boiler and system efficiency:

  • The boiler efficiency is the baseline, everything else is an incremental improvement to system efficiency.
  • Running the space heating to a warmer air temperature will cost more – check the thermostat setting to see if it could be dropped a degree without compromising comfort and dress according to weather conditions.
  • Running it longer will cost more – check if adjustments could be made to the time schedule.
  • Running it too cool will cut costs but could mean discomfort – try not to adjust the thermostat too much, let it do its job.
  • Not running the heating long enough may be a false economy and can lead to damp and mould in the house – don’t allow the property to become too cool and encourage condensation when unoccupied.
  • Automatic adjustment of the boiler flow temperature to lower levels improves the efficiency of a condensing boiler – consider a control type that can adjust boiler temperature.
  • Turning the heating up from a phone before arriving home could cost more than waiting till you get home; if the house contents are at a stable economy temperature during unoccupied periods it will not take long to warm the air.
  • Turning the heating off may appear to save fuel but may cost more with the energy needed to reheat the property from an ambient temperature – heating the air only is quicker than heating the air, walls, furniture that have grown cold.
  • Setting two levels, an occupied (comfort) level and an absence (economy) level is a good compromise – consider a control that offers choice of both time and temperatures.
  • Firing the boiler is what costs the money – controls that regulate a space without interacting with the boiler are not as effective as devices that can – basic thermostatic radiator valves do not directly interact with the boiler and are often poorly positioned.
  • A space heating control in one area is better than none at all – some sort of time/space heating boiler interlock is a mandatory requirement.
  • A space heating control that can assimilate heat requirements from several areas, keep them at varying temperatures and control the boiler firing is better still – consider aggregated multi-zoning if the budget allows.
  • A control that can adjust the boiler operating temperature while achieving the above is even better still – this will encourage condensing operation at the boiler.
  • If the boiler is in a position that is difficult for the user to access, then a control that allows the user to monitor and adjust the boiler operation as well as control the heating at the room thermostat, phone or app is better still – the homeowner can monitor its operating condition from the room thermostat or internet connected device.
  • Training is key to help installers understand the capabilities of what type of boiler and control is fitted. One of the most critical elements in the whole process is the installer’s ability to explain the control in a simple and concise manner avoiding confusion or repetition and encourage customers to use the controls for optimum heating efficiency and comfort.